As you probably know, we have more and more merchants using our solutions.
We innovate, this is why many come to us.
We now have to innovate in order to give the best support possible to our hundreds of merchants.
We have developped and implemented a process in order to be able to quickly qualify the nature of support needed so as to channel it to the right person, at the right time.
All our merchants have an access to a back-office in order to manage their payments. We have integrated in this backoffice an enhanced “help” feature, with which merchants are guided in order to qualify the nature of assistance needed. This helps us resolve their issues swiftly.